Privacy Policy

Effective 2 October 2020

We are committed to addressing your privacy concerns. Accordingly, we have implemented a Privacy Policy describing the measures we take to keep your information secure and in what manner we use your personal information.

We are bound by the terms of the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the APPs).

Our policy is our commitment to you covering all personal information that may be gathered via the internet or over the telephone.

By visiting this web site, you acknowledge and agree to be bound by this Privacy Policy.

What personal information do we collect?

In your dealings with us we may collect personal information about you. The types of personal information we collect will depend on the nature of your relationship with us. We may collect personal information about you when you create an account or subscribe to our services. The personal information we collect and maintain generally comprises name, address, contact details (including phone, fax and e-mail) and necessary bank details for payments.

We collect web usage statistics, such as how this site is accessed and used, as a matter of course. This usage data may include information such as your computer’s Internet Protocol address (ie. IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

This information is needed in order to provide our users with our products and services.

If you request information from us (eg. by using our web site or telephoning our office), we may collect your contact details, including name, postal and email address, telephone and fax numbers.

What is a cookie and how is it used?

A "cookie" is a small file containing information when you visit the web site. We occasionally use cookies to store non-sensitive information that you are aware of and have agreed to, such as displaying the most recent page you last viewed or activity undertaken. Examples of cookies used include:

  • Session cookies to operate our service.
  • Preference cookies to remember your preferences and various settings.
  • Security cookies for security purposes.

If you are concerned about accepting cookies you can adjust your web browser program to tell you when it is receiving a cookie. This gives you the choice of accepting or rejecting any cookie.

Our website is hosted by an online service provider which may change from time to time. Our service provider’s use of cookies is not covered by our Privacy Policy.

Use of personal information

If you are a user, the personal information we collect about you is used for the purposes of creating, managing, and maintaining your account with us.

If we do not collect this information from you we will not be able to provide you with our products and services.

When collecting information, we will comply with the APPs.

We may use your personal information to comply with our legal obligations, a request by a governmental agency or regulatory authority or legally binding court order.

If you access our website from a share device or a device of a third party, your personal information may also be available to other persons who access that device.

Disclosure of Personal Information

We may disclose your personal information to third parties for the purposes contained in this Privacy Policy. Any disclosure of personal information will comply with our internal confidentiality procedures and our obligations under the APPs. We may disclose your personal information to:

  1. relevant staff members;
  2. necessary companies, organisations, contractors and outsourced service providers in order for us to provide our services to you, including Perpetual Limited as the independent custodian of the bare trust and cloud hosting services which may be located overseas;
  3. Your authorised representatives or third parties to whom you expressly ask us to send, or consent to us sending, your personal information; and
  4. Government and regulatory authorities and other similar organisations, as required or authorised by law.

We protect your personal information

We store your personal information in different ways, including both paper and electronic. We have several procedures in place to maintain the security of your information.

All web site data used during your account creation and use are encrypted using Secure Socket Layer (SSL) encryption technology, thereby 'scrambling' the information contained in the transmission.

Personal information that is kept in paper copy is placed in filing cabinets, and stored under lock and key. Access to this information is restricted to authorised personnel.

We do not store or maintain any credit card details on our web site.

Keeping accurate records

We endeavour to keep updated information and records about your personal information. This enables us to provide you with the best service possible. To assist us with this please inform us of any changes to your personal records such as change of telephone number or address as soon as possible. If you find any errors in the data that we are keeping please inform us so that we can make the correction.

Historical data is regularly archived and encrypted for security purposes.

Accessing your personal information

We will provide you access to the personal information we have about you. This information is available to you via your log in to our web site.

Communicating with you and remarketing

Occasionally we will use your personal information to let you know about new developments and products that we offer that might better serve your needs or other opportunities which may interest you.

We may use third party service providers to assist with this (such as mail services or advertising agencies including, but not limited to, Google, Bing, Facebook, LinkedIn and Twitter). We will not allow these service providers to use your information for any purpose other than for our communications.

It could also mean that we advertise to visitors of the web site who do not have an account with us but have visited our web site. These third parties use cookies to serve ads based on your past visits. All data collected will be used in accordance with our own Privacy Policy and the third party’s privacy policy.

The following link may be used to help you opt out of any remarketing pixels and technologies.


If you have a concern or complaint with respect to privacy please contact us at or call 1800 000 410 with the details of your complaint.

If you are not happy with our handling of your complaint, you can take your complaint to a recognised external dispute resolution service in Western Australia.

If this does not resolve your complaint, it may then be taken to the Office of the Australian Information Commissioner.

Links to other web sites

We provide access to other web sites through links included on our web site. Be aware when you access these web sites, we are not responsible for the privacy practices of those sites. We suggest that you review the privacy policies of each site you visit.

Community message forums

Users are required to provide a username, password and e-mail address. Neither the Administrators of these forums or the Moderators participating are responsible for the privacy practices of any user. Remember that all information that is disclosed in these areas becomes public information and you should exercise caution when deciding to share any of your personal information.

Any user who finds material posted by another user objectionable is encouraged to contact us via email or telephone. We are authorised by you to remove or modify any data submitted by you to these forums for any reason we feel constitutes a violation of our policies whether stated, implied or not.

Cookies must be turned on in your browser to participate as a user in these forums. Cookies are used here to hold your username and password and viewing options, allowing you to login.


If you believe that the privacy of your personal information has been compromised or is not being adequately protected, or you would like more information regarding our Privacy Policy then please contact us.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and posting a notice on the web site.

Changes to the privacy policy are effective when they are posted on this page.