Clear respects your privacy

We are committed to addressing your privacy concerns. Accordingly, we have implemented a Privacy policy describing the measures we take to keep your information secure and in what manner we use your personal information.

Our policy is our commitment to you covering all personal information that may be gathered via the internet or over the telephone.

What personal information do we collect?

In your dealings with us, we may collect personal information about you. The types of personal information that we collect will depend on the nature of your relationship with us. We may collect personal information about you when you become a member or subscribe to one of our services. The personal information we collect and maintain generally comprises name, address, contact details (including phone, fax and e-mail) and credit card details. We collect web usage statistics as a matter of course. This may include the path you take on our web site and the time spent on our various web pages.

This information is needed in order to provide our members with our products and services.

If you request information from us (eg. by using our web site or telephoning our office), we may collect your contact details, including your name, postal and email addresses and your telephone and fax numbers.

What is a cookie and how is it used?

A "cookie" is a small file containing information when you visit the web site. We occasionally uses cookies to store non-sensitive information that you are aware of and have agreed to, such as displaying the most recent page you last viewed or product you ordered.

If you are concerned about accepting cookies you can adjust your web browser program to tell you when it is receiving a cookie. This gives you the choice of accepting or rejecting any cookie.

Use of personal information

If you are a member, the personal information we collect about you is used for the purposes of creating, managing, and maintaining your membership with us.

If we do not collect this information from you we will not be able to provide you with our products and services.

We Protect your personal information

We store your personal information in different ways, including both paper and electronic. Clear Grain Exchange has several of procedures in place to maintain the security of your information.

All web site data used during our membership creation and purchases are encrypted using Secure Socket Layer (SSL) encryption technology, thereby 'scrambling' the information contained in the transmission.

Personal information that is kept in paper copy is placed in filing cabinets, and stored under lock and key. Access to this information is restricted to authorised personnel.

We do not store or maintain any credit card details on our web site.

Keeping accurate records

We endeavour to keep updated information and records about your personal information. This enables us to provide you with the best service possible. To assist us with this, any changes to your personal records such as change of telephone number or address please inform us of as soon as possible. If you find any errors are data that we are keeping please inform us so that we can make the correction.

Accessing your personal information

We will provide you access to the personal information we have about you. This information is available to you via your log in to our web site.

Communicating with you

Occasionally, we will use your personal information to let you know about new developments and products that we offer that might better serve your needs or other opportunities which may interest you. We may use service providers to assist with this (such as mail services or advertising agencies). We will not allow these service providers to use your information for any purpose other than for our communications.

Links to other web sites

We provide access to other web sites through links included on our web site. Be aware when you access these web sites, that we are not responsible for the privacy practices of those sites. We suggest that you review the privacy policies of each site you visit.

Community message forums

Users are required to provide a username, password and e-mail address. Neither the Administrators of these forums, or the Moderators participating, are responsible for the privacy practices of any user. Remember that all information that is disclosed in these areas becomes public information and you should exercise caution when deciding to share any of your personal information. Any user who finds material posted by another user objectionable is encouraged to contact us via e-mail. We are authorized by you to remove or modify any data submitted by you to these forums for any reason we feel constitutes a violation of our policies, whether stated, implied or not.

Cookies must be turned on in your browser to participate as a user in these forums. Cookies are used here to hold your username and password and viewing options, allowing you to login.


If you believe that the privacy of your personal information has been compromised or is not being adequately protected, or you would like more information regarding our privacy policy then please contact us.